Once again, Watts Communications is growing. At a news conference in Summerside today, Canada's largest and most successful Inbound Call Centre Service organization announced an agreement with its newest client, Green Line Investor Services. The announcement has resulted in the hiring of an additional 14 technical support representatives and one supervisor at the Summerside Centre.
"Watts Communications is an excellent example of how the hi-tech sector is creating new jobs and opportunities for Islanders," said Premier Pat Binns. "Today's announcement of the Green Line contract just clarifies what we have known all along -- Watts is a first class company with solid management skills and a strong business ethic."
Watts' Summerside Centre will provide technical support for clients using Green Line's internet and PC brokerage products. Green Line is Canada's leading discount broker with more than 625,000 customers from coast-to-coast. On behalf of its clients, Green Line executes more listed market securities transactions than any other retail brokerage firm in the country.
"Green Line and Watts Communications' philosophy of providing superior customer service is well aligned. Green Line customers expect the highest levels of quality and expertise. We selected Watts because they demonstrated a commitment to provide service levels that will be the envy of the industry," says John See, President and COO of Green Line.
"We are pleased with the addition of Green Line to our Summerside Call Centre," noted Colin Taylor, President of Watts Communications. "The announcement of this contract not only reflects the reputation of our company, but also the ability of our hard-working staff at the centre to fulfill the requirement of companies such as Green Line."
"Watts Communications has been a great addition to the business and local community," said Don MacKinnon, Minister of Development. "This company has met its commitment to employ Islanders in meaningful, non-seasonal jobs. We are very pleased and impressed with the performance of Watts Communications."
Currently, Watts employs 97 people in their Summerside Centre; more than 200 people in the Charlottetown Centre; and another 210 employees at its Toronto Call Centre. In addition to Green Line, Summerside is also answering calls for Cantel; Bank of Canada; Cebra VPI; Oklahoma Tourism; CMHC; Lung Association; War Amps; Bermuda Tourism; Proctor-Gamble; Reader's Digest Order Desk; Today's Parent; Pepsi; Rothman, Benson & Hedges; Imagine Nation; Pratt & Whitney; Labatt's Lite; Samsung Electronics; and Ultramar.