Colin Taylor, President of Watts Communications, announced today that Watts is locating a portion of the existing Canon Information System’s "24 Hour Help" service to the new Watts Call Centre in the West Royalty Industrial Park. The new call centre will be home to approximately 30 staff who will be employed servicing this specific program. The centre will open and begin handling Canon’s calls starting May 31, 1996.
In existence since 1994, the Canon "24 Hour Help" service provides technical support to hundreds of thousands of Canon customers each year. This service has been provided to date by Watts in the head office call centre in Toronto. "Approximately half of the calls will now be handled in the new call centre," Taylor said earlier today.
Taylor summarized the reason for the move to PEI by saying, "This move makes it possible for Watts to handle new business that has been assigned to the Toronto call centre, as well as provide cost reductions to Canon through more efficient call routing. It will also allow us to begin to complete our promise of jobs to Islanders. Each of the 30 positions will be new jobs and will be filled by Islanders."
The selection process is currently underway to fill the positions. More than 1,000 unsolicited resumes have been received by Watts since the announcement of the new PEI call centre in February.